Frequently Asked Questions

Can anyone buy from ARC Manufacturing?
No - ARC Manufacturing only sells to direct to commercial clients, retailers, and distributors. All ARC customers are required to register and provide a federal I.D. before being able to place an order. If you would like custom cushions for your home, we suggest ordering your custom cushions from CushionSource.com.

How long before my cushions will arrive?
Our production times vary depending on the season. Off season can take as little as a 5 working days, while peak season can, in extreme cases, go 5 weeks or more. Orders can be expedited, but a RUSH fee may apply. Rush is available at our discretion and may not be offered depending on the state of production. You may email or call customer service at 334.558.0863 to check on your order, but due to the nature of our business, we may not be able to give an exact date for completion and shipping of your cushions.

How will my cushions be shipped?
We normally ship via FedEx Ground. All shipping costs and times are calculated using normal ground delivery. Most orders can be delivered within 5 business days from the shipping date. Normally, our shipments do not require a signature and are left on your doorstep if you are not available at the time of delivery. Larger orders and products may have to be shipped via LTL truck carrier. Expedited shipping is available and appropriate rates apply.

HELP! I just placed my order, and I need to make a change or cancel my order.
For all contract commercial and retailer orders, you must contact us within 24 hrs of placing your original order to cancel or revise the order you placed. Beyond that, we cannot guarantee your changes will not incur extra costs if materials have already been cut for your order.

How long are your standard cushion ties?
Our cushion ties are between 10" and 12" long. If you would like your cushion ties to be longer, you can indicate this in the "Notes" section of your order. All ties are professionally hemmed but are made from the left over fabric from the order placed.

How can I order fabric samples?
Because of variations from one computer screen to another, it's difficult to precisely match color samples on our website. We suggest that you purchase fabric samples if color matching is important to your individual buying decision. When viewing fabrics on our site, click the blue link "Details" to view larger images of the fabric and to see specific details for each fabric. At the bottom of the page you will see where you can add a fabric sample to your cart. Sample orders ship via USPS within a couple of days of receiving your order.

Does ARC Manufacturing sell fabric by the yard?
Yes - When viewing the fabric details, you will find a button, located below the button to purchase a fabric sample, to purchase the fabric by the yard.

How often do I need to thoroughly clean the fabric?
In most environments, a thorough cleaning will be needed every two to three years. Spot clean only - Do not put cushions or shells in the washing machine.